HP Pavilion Gaming laptop not booting up, BIOS recovery not working

[Brika]

Hi all,

I'd like some help with my laptop. At some point it said I needed to install some HP updates, it then rebooted as part of installing said updates. That's where the whole shebang went wrong.

I started getting blue screens and fatal errors. I then tried to recover a system restore point to before the updates, but I'm thinking (now, hadn't realised then) the updates must've included some BIOS stuff because that didn't fix anything - it would blue screen out before managing to restore anything. It then went worse to the point I couldn't boot anymore without getting blue screens.

I then went with what used to always do the charm when all else failed; I used a bootable USB and completely formatted the hard drive and reinstalled Windows. Installation went fine, but now when I try to boot the laptop it gets stuck in a loop. It's the HP logo with the swirly balls, and then this error:

I went to the HP website where it said this might be BIOS related. I tried powering the laptop while holding the Windows and B keys, but it would say no recovery files were available and to use a USB (this makes sense I guess cause I wiped the hard drive). I used another machine to create a Recovery USB using the instructions, and again tried to boot using the Windows and B buttons. I ended up holding those buttons for over a minute before it again, despite a Recovery USB being plugged in, says no files are available and to please insert a USB.

I'm really at a loss here, if anyone knows anything else I can do it'd be really greatly appreciated.

[Echo_Lake]

@Brika

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

   

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

   • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Brika]

@Echo_Lake

Hi Echo, thank you for replying!

As I stated in my original post, I did try that but this happened:

I tried powering the laptop while holding the Windows and B keys, but it would say no recovery files were available and to use a USB (this makes sense I guess cause I wiped the hard drive). I used another machine to create a Recovery USB using the instructions, and again tried to boot using the Windows and B buttons. I ended up holding those buttons for over a minute before it again, despite a Recovery USB being plugged in, says no files are available and to please insert a USB.

---

[Echo_Lake]

@Brika

Thank you for posting back. 

This sounds like hardware related issue with the computer. As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.