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Kinzo
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Message 1 of 4
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HP Pavilion Laptop PC 15t-eg000 CTO in a loop

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HP Pavilion Laptop PC 15t-eg000 CTO
Microsoft Windows 10 (64-bit)

HP Pavilion Laptop PC 15t-eg000 CTO was stuck in a loop . Now its asking me for the BitLocker recovery pin that i did not set. I got the recovery pin but it's still in a loop. Tried reinstalling Windows it says can't find drive. I really need help. Wish I was still using my Dell. I really need HELP

3 REPLIES 3
Nirvana_95
HP Support Agent
HP Support Agent
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Message 2 of 4
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Hi @Kinzo

 

Welcome to the HP Support Community. Thanks for bringing this to our notice.

 

I see that you are facing automatic repair loop-related issues on your system. Do not worry, we are here to fix it.

 

May I know from when are you facing this issue?

Did you make any hardware or software-related changes to it?

 

I would suggest you please perform hardware diagnostics and let me know if you get any error messages. Here is a link that will help you: https://support.hp.com/us-en/document/ish_2854458-2733239-16 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

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Nirvana_95
HP Support Agent
HP Support Agent
2,944 2,944 107 116
Message 3 of 4
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Hello!

 

We haven’t heard from you in a while, this post is with reference to the thread you had created at your  

friendly neighborhood (HP Support Community). 

 

I would like to know if the resolution we provided worked for you? If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family. 

 

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

 

Have a great day ahead! 

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Nirvana_95
HP Support Agent
HP Support Agent
2,944 2,944 107 116
Message 4 of 4
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Hi @Kinzo

 

I hope you are doing good.

We reached out but never heard back. Do you still need assistance? Let me know if there is anything else you need assistance with.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping. 

 

Have a great day! 

Thanks! 

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