HP Pavilion X360 convertible black screen with cursor after sign in

[MartinGreen]

Hello, hoping someone can help. When I start up the laptop it takes me to the sign in page and I sign in with my passcode, the then starts the sign in, the word 'Welcome' is shown, then I get a black screen and it shows the cursor.

I tried resetting by holding start button for 15 seconds, did not resolve (there is no removable battery)

I have also tried an external display and that also shows black screen with the cursor

I have Windows 10, but I'm unsure of the version, I have been auto updating as releases are issued

Thanks for any help someone can provide

Regards

Martin

[ub6424]

Hello @MartinGreen 

(1) Turn of your notebook

(2) Connect an external monitor with a d-sub/vga or hdmi cable ( see what you have )

(3) Turn on your notebook

(4) See what you get an the external monitor

Please report your results.

best regards

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