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HP Recommended
pavilion dm4
Microsoft Windows 10 (64-bit)

Hello everyone, I've been using my old hp pavilion dm4 for years now but recently i powered it on and just on the lock screen as i was about to enter my password the screen went blank and the power and boot light by the side were still on and it continued that way for few seconds, i  tried to force shut it down by pressing down the power button but didn't go off, so i unplugged the charger and removed the battery so it'll power off.

Since then i've been trying to power it on but doesn't power at all, i press the power button but nothing comes up not even the power and boot light. just blanch. no power, no light on, no cap lock light, nothing at all. And i wan running the pc on windows 10 64bits before it did this.

So now i just found out the lan port light blinks once after i press the power button and nothing shows after, even if i press it multiple times after nothing happens until i remove the battery again and try to power it again then the lan port light blinks again. Please help i don't know what to do. Thanks guys will be expecting a reply soon

1 REPLY 1
HP Recommended

@IP_GUY

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Since this is a Hardware issue please contact HP Support in your region for Service Options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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