HP Pavilion dv7-4060us Capslock 3 long white blinks

[JonathanS1304]

I have this HP Pavilion dv7-4060us laptop that when powered on, the fans kick on, the optical drive spins, the keyboard LEDs light up, the hard drive spins, but there is no display on either the built in one or an external one. The only hint I have as to what is wrong is that the caps lock LED give me three long white blinks. I have tested the hard drive in another computer and can confirm that it functions normally.

[Anand_Andy]

Hi @JonathanS1304,

Welcome to the HP Support Community

I'd like to help!

I understand that you have an HP Pavilion Dv7-4060us Notebook and it does not boot to Windows. Not to worry I will help you to get a resolution to resolve the issue.

For better clarity and to assist you better I would require more information regarding this:

• Did any hardware changes take place on the laptop recently?
• Did any software changes or updates happen?

Meanwhile, I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

Step 1 : Hard reset 

• Power off the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.
• Power ON the laptop and check.

Step 2: Recovering the BIOS

• Turn off the computer, and then connect the power cord.
• Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

• Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.
• If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.
• If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.
• If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.
• If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.
• If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.
• The HP BIOS Update screen displays and the recovery begins automatically.

You may also refer to the steps mentioned in this document: HP Notebook PCs - Computer beeps or a light blinks during startup

Hope this helps! Keep me posted. 

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