HP Pavilion dv7 Laptop with SSD will not boot anymore

[BusSkinner]

Had upgraded HP Pavilion Entertainment PC from Windows Vista 64bit to Windows 10 64bit. Had previously checked if this computer could run Windows 10 and the consensus was that it could. Windows 10 installed flawlessly and ran great for a few months, then it would not boot properly. The screen remains dark and the caps and num lock lights flash and the disc drive runs.  My son-in-law was able to cause it to start using a method of turning the computer off three times and then start the computer holding the Ctrl Win keys then pressing the b key(I think). Eventually Windows 10 was running. However each time we turned it off; we had the same problem again.  A Samsung EVO 500GB SSD was installed to make the computer faster, and it did. There has been some mention that this might have had an issue with a Windows Update, which in turn has corrupted the BIOS. 

Has anyone had a similar issue? 

[Rainbow23]

Hi @mBusSkinner,

Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you.

I see that you are facing boot issues with your HP Pavilion Entertainment PC.

Please follow the steps listed below for BIOS recovery:

1. Turn off the computer and keep the power adapter plugged in.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the power button for 2 to 3 seconds.

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

4. The HP BIOS Update screen displays, and the recovery begins automatically. Follow any on-screen prompts to continue the start up to complete the recovery.

You may also check the link: https://support.hp.com/us-en/document/c02693833

Let me know if this helps and have a nice day ahead.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[BusSkinner]

Hi Rainbow,

      Thanks for replying to my post. Tried your suggestion several times, however it does not do anything. Any other suggestions?

             Regards with Thanks,

                       Busskinner. 

[Rainbow23]

Hi @BusSkinner,

This could be a hardware issue with the unit and may need repair. 

I suggest that you contact HP Service Center in your location from this weblink: https://support.hp.com/us-en/help/service-center 
Note: Select your country from the dropdown,  enter the city or postal code, select the product, change the radius, and click on search to locate the nearest HP Service center near your location.

Hope this helps.
Take care and have a good day.

[BusSkinner · Accepted solution]

Hi Rainbow23,

    Thanks for your assistance. My Laptop is probably 12 years old, is came with Windows Vista and I suspect that it is long past getting any support from HP. I have a similar aged desktop which I have installed Windows 7 Professional and it is running great. I just wish I had installed Windows 7 on the Laptop. I strongly suspect that the issue is with Windows10. In my searches online there was some suggestion that one of Windows 10 Updates might be the culprit. Plan to continue slogging along and try to overcome this issue. Thanks again...

                                                            Regards,

                                                                       Busskinner