HP Pavilion g6 Notebook Freezes After Log-in

[MatakuZ]

I have a HP Pavilion g6-1b60us Notebook that runs Windows 10. I've been experiencing these issues for at least a month or so by now. Whenever I turn the computer on, it boots up and will usually present me with an error (BSOD). After the error, it will boot up as it should, though will be slow when on the login screen. After logging in, the computer almost completely freezes up. The mouse moves around every so often, but no desktop icons, or any icons for that matter, will highlight. They are not clickable, either. I suspect hardware failure is to blame for both issues, though when testing the hard disk and memory in the BIOS, it passes in both. With all the different solutions I've seen, I need someone to help me clear up what the real problem is and what can be done to solve it.

I got this computer in 2011, the warranty is expired.

[Jeet_singh · Accepted solution]

Hi @MatakuZ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community! I came across your post and wanted to assist you. I understand you are having issues with the laptop freezes. Don't worry we'll work together to find a solution for you.

To provide you with an accurate solution, I'll need a few more details:

When you the last time the computer was working fine?

Have you made any software or hardware changes on the computer?

Have you performed any troubleshooting steps before posting?

In the meantime, let's try these steps here: 

Perform a Hard reset on the notebook: A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Run a System diagnostics test as well as an extensive test on the Hard drive and Memory from F2 (Please capture the failure ID for further assistance).

If the test fails, I recommend you contact our HP phone support for further assistance.

If the test passes, I would suggest you try to update the Bios, Chipset and graphics card drivers on your computer from our HP Support website, using this link.

Meanwhile, I recommend you to follow the steps in the below article and check if it helps.

http://hp.care/2rfmcge

Let me know how it goes and you have a great day!

Let me know how that pans out,

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,