HP Pavilion g6 laptop keyboard is locked

[rich90210]

Hi I tried taking the battery out and held down the powder  button to hard reset the computer without uninstaling the keyboard 

now the computer wont turn on what can i do? 

[Echo_Lake]

@rich90210
Thank you for posting on the HP Support Community.

• Did this happen after a recent window or software update?
• Have you tried only with Ac adapter without battery?
• What happens when push the power button? 

While you respond to that, let's try these steps: (it's the same troubleshooting steps, however, please complete these steps)

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8.

BIOS default: 

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[rich90210]

yes it happened after a windows update. yes after it didn't work with the battery in I took that out and tried with just the AC adapter. when i used to turn it on the button would light up. However when I press the butter now nothing happens it's like the whole computer is dead it doesnt make a noise or anytrhing. I checked the ram but it's not that. I left my laptop pluued in over night but it still wont turn on. it all stared with the keyboard not working and me trying to fix it 

[Echo_Lake]

@rich90210
I appreciate your efforts to try and resolve the issue. This computer needs to be serviced, Hence, I would request you to contact our Support and our Support Engineers should be able to check the available service options for your laptop. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.