HP Pavilion laptop model 15T-EG000 doesn't boot up

[mjlahm]

Laptop just doesn't boot up anymore - about 2 years old, was working great and then keyboard stopped working and had to use the touch screen to power off. Took battery out and reinstalled/reconnected - power light turns on when power cord is connected, but there is no power up/sounds or display.

Help!?

[Sneha_01]

Hi @mjlahm,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion 15T-EG000 laptop isn't booting up, showing no display, and not making any sounds despite the power light turning on, here are steps to diagnose and potentially resolve the issue:

Basic Troubleshooting Steps

Perform a Hard Reset:

• Disconnect the power adapter and remove the battery.
• Hold the power button for 15-20 seconds to discharge any residual power.
• Reconnect the battery and power adapter, then try turning on the laptop.

Check for Power Issues:

• Ensure the power adapter is working properly. Test with another compatible adapter if possible.
• Verify that the power outlet is functioning by testing with another device.

Advanced Troubleshooting

Remove External Devices:

• Disconnect all external devices (USB drives, external monitors, etc.).
• Try to boot the laptop with only the power adapter connected.

Inspect for Hardware Damage:

• Open the laptop case (if comfortable and it won't void any warranties) and check for any obvious signs of damage, such as loose connections, burnt components, or swollen capacitors.
• Ensure the RAM and storage drive are securely connected.

Check Display Issues:

• Connect your laptop to an external monitor using an HDMI or VGA cable to see if there's an issue with the internal display.
• If the external monitor works, the issue might be with the laptop's screen or display cable.

BIOS/UEFI Reset:

• If you can access the BIOS/UEFI, reset it to default settings.
• Restart the laptop and enter the BIOS/UEFI settings (usually by pressing F2, F10, Delete, or Esc during startup) and look for an option to reset to default settings.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support