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‎02-14-2018 03:23 PM

HP Recommended
Product: Pavilion x2-10-n113dx
Operating System: Microsoft Windows 10 (64-bit)

My daughter deleted some files and now her pavilion X2 will not boot up. I tried restore, it will not go past 62%. What can I do?

1 ACCEPTED SOLUTION

Accepted Solutions

‎02-14-2018 07:43 PM

HP Recommended

I take it she deleted some critical System files as she did not know what she was doing?  either way lets try resetting through the HP Recovery Manager.  

 

Power on the machine and press F11 and it should load into the Recovery Envirement.  

 

Select Troubleshoot, HP Recovery Manager, Select Windows 10.

 

Select Minimized System restore and that should reinstall all system files and reset the OS back to the factory state.  

 

Note if the machine came with Windows 8.1 pre-installed then that is what will be reinstalled.  You can upgrade back to Windows 10 again using the Windows 10 Media Creation Tool at this link. 

Please remember to select the answer

View solution in original post

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2 REPLIES 2

‎02-14-2018 07:43 PM

HP Recommended

I take it she deleted some critical System files as she did not know what she was doing?  either way lets try resetting through the HP Recovery Manager.  

 

Power on the machine and press F11 and it should load into the Recovery Envirement.  

 

Select Troubleshoot, HP Recovery Manager, Select Windows 10.

 

Select Minimized System restore and that should reinstall all system files and reset the OS back to the factory state.  

 

Note if the machine came with Windows 8.1 pre-installed then that is what will be reinstalled.  You can upgrade back to Windows 10 again using the Windows 10 Media Creation Tool at this link. 

Please remember to select the answer
Was this reply helpful? Yes No

‎02-15-2018 12:26 PM

HP Recommended

I have tried that, it gets stuck at 62% and then gives a failure message. Any other ideas?

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