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Jakub9000
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HP Pavilion x360 13 a200nw Caps Lock blinking every four second

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Pavilion x360 13

Hi,

 

I have a problem with my laptop HP Pavilion x360 a200nw. Basically, suddenly the computer get black screen and the fun starts on full speed. I could not turn off the computer in any way (long pressing power button does not help at all), I connected/disconnected the power cord but without any effect - the computer was black, the fun on full speed.

I have opened the case and disconnected the battery. Then obviously fan switch off.

Then if I pressed the power button the fun again switch-on full-speed, the screen is black and no other signs of live, no beeps, no blinking. 

But, when I disconnected the battery again, connected power cord and press the power button the fan switch on slow speed and I saw on the keyboard that the caps lock is blinking, around one blink every four seconds. After one minute the fan again switch to full speed - no other signs of life. I have connected external screen but nothing.

 

What could happen? Can it be that the mother board is dead or cpu? I haven't done any BIOS upgrade, the Windows 10 was not upgrading at the moment when the computer went black.

 

Is there a way to fix it?

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@Jakub9000

 

I reviewed your post and I understand that the computer is not booting to windows and the caps lock light is blinking.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c01732674

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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Jakub9000
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Message 3 of 4
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I've already followed the instruction on that page and it seems that either CPU or Graphic card is broken (if I correctly read the table with the codes).

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The_Fossette
HP Support Agent
HP Support Agent
29,155 21,825 1,963 2,168
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@Jakub9000

 

I recommend you contact support and they will assist you with the available service options for your computer.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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