HP Pavilion x360 2-in-1 not turning on

[Isabella5678]

My laptop will randomly turn off in the middle of use. When I press the power button to turn back on, the light will stay on for about 5 seconds before turning off and then the screen will not turn on. Then sometimes the next day/hours later it will turn on but I can't work out why. Sometimes it turns on after I charge it, sometimes it doesn't. Any help would be greatly appreciated. 

[Kuroi_Kenshi]

Hi @Isabella5678,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Perform a Hard Reset:

1. Step 1: Turn off the laptop.
2. Step 2: Disconnect all external devices (e.g., USB drives, printers) and remove the power adapter.
3. Step 3: Press and hold the power button for about 15 seconds to drain any residual electrical charge from the capacitors.
4. Step 4: Reconnect the power adapter, but do not connect any external devices.
5. Step 5: Try turning on the laptop again.

2. Check Power Adapter and Charging Port:

1. Step 1: Verify that the power adapter is working by checking if the charging light on the laptop is on when connected.
2. Step 2: If you have access to another compatible power adapter, try using it to rule out issues with your original adapter.

3. Perform BIOS Reset:

1. Step 1: Turn off the computer and connect the AC adapter.
2. Step 2: Press and hold the Windows + B keys together while pressing the Power button for 2-3 seconds, then release the Power button but continue holding the Windows + B keys until you hear beeping or see something on the screen.
3. Step 3: The BIOS will try to recover; follow the on-screen instructions.

4. Check for Overheating:

1. Step 1: Check that the laptop’s cooling vents are not blocked and are free of dust.
2. Step 2: Use compressed air to clean out any dust from the vents.

5. Inspect Battery Health:

1. Step 1: Turn off the laptop and remove the battery (if removable).
2. Step 2: With the battery removed, connect the power adapter and try turning on the laptop.
3. Step 3: If the laptop turns on, the issue might be with the battery.

6. Run HP Diagnostic Tools:

1. Step 1: Turn off the laptop.
2. Step 2: Press the power button and immediately press the Esc key repeatedly to open the Startup Menu.
3. Step 3: Press F2 to open the HP PC Hardware Diagnostics tool.
4. Step 4: Run a full system diagnostic.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,