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- HP Community
- Notebooks
- Notebook Boot and Lockup
- HP Pavilion x360 will not boot up

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05-25-2019 06:26 PM
Got this Pavilion x360 from a recently deceased neighbor. Will not boot properly. If I hit ESC it returns message on screen that says Startup Paused and nothing happens.
If I press F10 I get message F10 BIOS Settings but nothing happens.
I suspect the SSD is corrupt or ???
I tried resetting computer (sealed battery type) but nothing changed.
05-27-2019 09:30 AM
The Esc message indicates that the HP Startup Menu will appear if you press that, so you need to let it time out in order for Windows to boot.
If the message goes away and you then see no messages on the screen, that means that the hard drive, or SSD (if it has one) is shot and needs to be replaced.
If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024
If not, the next time you get the Esc message, select the option in the list to run diagnostics, usually F2.
I am a volunteer and I do not work for, nor represent, HP
05-27-2019 01:10 PM
Nothing actually happens when I press the various keys.
ESC brings up ESC....Pause Startup
F2 brings up F2...Startup Check
F10 brings up F10...BIOS Startup Options
I thought it was a bad hard drive or SSD. Thanks for confirming my suspicion. Now to see if it's worth the $$$ to fix.
Terry