HP Pavillion 15 having problem turning on or charging

[kraken098]

Hi People,

I have an "HP Pavilion 15 Notebook PC" with Windows 10 (Home edition) and is almost 3 years old. It used to work fine until one day I found that the laptop was not switching on and was also not charging.

This happened after I was trying to turn on/charge the laptop after around 4-5 days of putting it on sleep mode. Also, I did check with an alternate charger, however, the laptop just won't turn on.

I don't know if I need to get a new battery or if I just need to try something I haven't heard of yet. I think it might be possible that some internal battery that keeps charge of hibernation, sleep, or internal clock must have been exhausted.

Request the community to suggest to me some way out.

Thanks & Regards,

Kishan

[praveenbv]

Hi@kraken098,

Welcome to the HP Support Community!

We reviewed your post and I understand that the  Notebook is not Powering ON,

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the below steps and check if it helps

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

• Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
• Disconnected AC adapter from the laptop.
• Press and hold the power button for 15 seconds.
• Reconnect the battery and plug the AC adapter.

F6 + Power Button

• CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

If the laptop does not power on then please continue with the below steps:

• Disconnect the charger and remove the battery out.
• Connect only the battery and check if the laptop powers on.
• Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that help

Hope this helps! Keep me posted.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Have a great day

[kraken098]

Hi @Praveenbv,

Thank you for sharing a detailed walkthrough. 

I have checked my current charger and other chargers as well with my notebook. Actually, the orange LED where the charger connects to the laptop is not turning on when connecting to the charger.

I am not sure, why I am facing this issue. Request your help through this!

Regards,

Kishan