HP Pavillion X360 m Convertible 14m-dw0023dx no power

[levanhoanh2000]

Hi all,

I have a HP X360 laptop working well till one day, it was dropped and broken the LCD.

But now when replace a new LCD, the laptop cannot be turned on by both battery or AC adapter.

When I plug-in the adapter or battery, only the light on Power button is on, after pressing the Power button there was nothing happened. Fan was not spin, no signal, no light except the light of the Power button on the keyboard.

I checked the motherboard, there was no damaged.

I also tried to Hard reset by Turn-off the laptop, plugged out Power source (battery/adapter), pressed Power button for 15 seconds, then tried again, but no better result.

Then I tried to recover BIOS by pressing combo Windows + B + Power button, and also combo Windows + V + Power button but nothing happened too.

And I also follow the guide "how to flash BIOS with a USB" but seem that this is a recent product, so the driver I downloaded didn't have the option "create a USB Flash driver..." so I can't flash BIOS by this way.

Please support me on this case.

Many thanks.

The motherboardThe Power Button with the light

[Anand_Andy]

Hi @levanhoanh2000,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Pavillion X360. Not to worry I will help you to get a resolution to resolve the issue.

The PC needs to be sent to HP Service  Centre to get it repaired,  I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!