HP Pavillion notebook won't boot up. Driver issue!

Whsyrdaddi · ‎03-06-2021

My notebook won't boot up. I ran the diagnostic test and got a failure ID..not sure what the problem is or how to remedy it..any advise is welcome..

Paul_Tikkanen · ‎03-06-2021

Hi:

If you got a 24 character hard drive failure code, you will need to install a new hard drive and reinstall the operating system.

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.