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‎03-06-2021 08:02 AM

HP Recommended
Product: Pavillion notebook 14-ab166us
Operating System: Microsoft Windows 10 (32-bit)

My notebook won't boot up. I ran the diagnostic test and got a failure ID..not sure what the problem is or how to remedy it..any advise is welcome..

1 person had the same question
1 REPLY 1

‎03-06-2021 08:42 AM

HP Recommended

Hi:

 

If you got a 24 character hard drive failure code, you will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual, where you can find the hard drive removal and replacement procedure.

 

HP Pavilion 14 Notebook PC (Intel, model numbers 14-ab000 through 14-ab099) Maintenance and Service ...

 

You may want to consider replacing the 2.5" mechanical hard drive with a better performing 2.5" solid state drive (SSD).

 

After you replace the drive, you can reinstall W10 for free by making bootable installation media using the media creation tool from the link below.

 

Download Windows 10 (microsoft.com)

 

After W10 has completed installing, you can install the drivers and available software from your notebook's support page.

 

HP Pavilion Notebook - 14-ab166us (ENERGY STAR) Software and Driver Downloads | HP® Customer Support

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