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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

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    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
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Solved!

HP Pavillion x360 Black Screen

HP Recommended
Pavillion x360
i just bought this laptop/tablet at Best Buy a few weeks ago. This morning when I turned it on, I was able to type in my password, but when I pressed enter, the screen would go black. The cursor was the only thing on the screen. I've shut down and restarted the computer numerous times. I've tried multiple key combinations that I've learned from this forum, but no menus are coming up.
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Try waiting 10 minutes after login, if the desktop loads try this for a fix

Search for msconfig
Open system configuration
Go to services tab
Disable app readiness
Restart

Hope it helps
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HP Recommended

Resolving the black screen issue caused by Windows 10 update

If you have previously disabled App Readiness

  1. Boot the PC
  2. Click Start and type Services
  3. Open desktop app Services and find App Readiness
  4. Open the service and set Startup type to Manual
  5. Click Apply and close the window
  6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
  7. Reboot PC

If you have not disabled App Readiness

  1. Boot the PC
  2. Wait 15-20 minutes for the boot process to complete and desktop to load
  3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
  4. Reboot PC
I am an HP employee
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Press F10 then it'll come up with please wait then repair and restart your PC. Go to advanced repair options and then depending on what you wanna do click the options and then wait for it to finish. Hope this helps and good luck!
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