HP Pavillon 15-EG3003Ca doesn't boot

[HiMedeiros]

My laptop wasn't charging anymore no with the USB-C port or the power port(rond tip).  No reaction at all.  I had 83% of battery life so I did a diagnostic test and all was OK.

No error message, my laptop was updated about 12 days ago...   I've charged chargers still nothing.

Any ideas?

Thank you.

[VikramTheGreat]

Hi @HiMedeiros, 

Welcome to the HP Support Community.

 

Thank you for posting your query, I understand you're having trouble charging your PC, whether through the USB-C port or the regular charger. That must be frustrating, especially when you're expecting a smooth connection, but the battery just won’t cooperate.
 

When using USB-C charging, did you feel the cable click securely into place on the left or right side? Sometimes, a loose or wobbly connection can cause issues.
 

I’d recommend plugging in the original charger and carefully rebooting your PC. As you do, listen for any faint humming or warmth from the charging port—these subtle signs can indicate whether power is flowing.
 

To try and solve the issue please try a BIOS Restore this will help to solve the issue

BIOS Restore:

1) Shutdown the computer and keep the  charger plugged

2) Hold down the Windows and B button together while the computer is still turned off.  

3) Turn on the computer and continue to hold the Windows and B button until a BIOS Recovery screen appears.  

4) Follow on-screen instructions and click on OK 

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat

HP Support 

[VikramTheGreat]

Hi @HiMedeiros,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.
 

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.
 

I will be archiving this case for now however, you can respond to the same thread to continue the conversation.
 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Take care and have a great day ahead!
 

VikramTheGreat

HP Support