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Locked

‎04-15-2022 08:43 AM

HP Recommended
Product: HP ProBook 450 G6 Notebook PC
Operating System: Microsoft Windows 11

My laptop HP Probook 450 G6 notebook PC as a issue with "Power-On Authentication". The screen is lock requires my password or finger print. I have tried it without success. This happened after upgrading from Windows 10 to Windows 11. 

Please help, I don't know what to do. 

I've tried power on with pressing F10 without success, I've tried pressing "Windows button" and B for a recovery without success. I need help. Is there any defaultuser1 for the model? I'm confused and need. It is showing Desktop-VS8ARG4\defaultuser1. Appreciate you assistance. Thank you

 

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-15-2022 09:41 AM

HP Recommended

Hey @Jaykay4 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎04-15-2022 09:41 AM

HP Recommended

Hey @Jaykay4 🙂

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

 

MarcusC

I work on behalf of HP.
Was this reply helpful? Yes No
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