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‎11-04-2024 09:56 AM

HP Recommended
Product: HP ProBook 450 G5 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

I have an HP Probook 450 G5 laptop which, since yesterday, gives a black screen for about 30 minutes and then the HP logo appears and the words "warning your system is not fully configured please contact hp support"
At the bottom left also appears the writing "Q85 Ver. 01.23.00 11/29/2022" and "Press the ESC key for Startup Menu" m ESC doesn't work and, whatever key I try, nothing happens.

Help me, please!

Category:
1 REPLY 1

‎11-04-2024 10:14 AM

HP Recommended

Hi @Bepis59 

 

This number indicates the BIOS version which is not up to date.

Q85 Ver. 01.23.00 11/29/2022

 

The new version is here:

 

HP ProBook 450 G5 Notebook PC Software and Driver Details

 

Try turning on the device and pressing the F10 key several times, enter the BIOS and see if you have the option to update,

 

 

 

- if I can help solve your question or issue, please click on ACCEPT AS SOLUTION or click the YES button if my answer was helpful.
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