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G4Z12EC#ABB
Microsoft Windows 7 (64-bit)

Hello, 

 

 My name is Elvis Black, im an artist in Africa, Cameroon . Im having a problem with my probook 645 G1 in reseting my bios password because each time i wanna put in windows 7 system it will asked me for bios password . Ever since i boot the laptop im having problems instaling wondows 7 on it . Please please please help me out , below here are the info on image .

 Capture.PNG

1 ACCEPTED SOLUTION

Accepted Solutions
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@elvisblack

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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4 REPLIES 4
HP Recommended

@elvisblack

 

For that model you will need to contact HP in your region and they should be able to send you a customized SMC.bin file which you can use at boot to reset the password.

 

Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

When talking to the HP rep ask them to escalate your service request.

 

Just to note:

 

Do not try removing the RTC battery.  It will not remove the password, but it will reset the clock - as SMC files are time coded, a large disparity between the system clock and the time encoded in the SMC will cause it to fail.

 

REO

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We don't have any HP center here in Cameroon, Africa . That's my problem 

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I just click on this link u sent (Phone >> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html ) and the country cameroon is not even there , i also looked up in google and still not . So i really need help 

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