HP ProBook 6560b can't get startup menu by press escape key

[BigIron]

The HP ProBook 6560b will not boot normally and hangs at the HP splash screen with the message, "Press the ESC key for Startup Menu."

I'd like to check the startup menu and do some troubleshooting, but the laptop will not enter the Startup Menu when I press the ESC key.

I have also tried pressing the F8 key at startup, which is supposed to take Windows systems into Safe Mode. That attempt does not work either.

thanks

[Lil_Boy_Blue]

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat; Re-Connect the AC adapter.

NOW begin checking/testing/proving the Hardware is fit for purpose.
Power on your PC, press ESC (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).