• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎02-06-2021 11:32 PM

HP Recommended
Product: Hp Probook 440 G5
Operating System: Microsoft Windows 10 (64-bit)

When I plugin in the power cable it refuse to charge or indicate charging and it also refuse to turn on 

This is the second time  it will occur 

1 REPLY 1

‎02-07-2021 01:50 AM

HP Recommended

Hello there, please try the following troubleshooting steps- 

1. Please perform a hard reset on your HP notebook. Disconnect the power cord and remove the battery (if removable). Now press and hold the power button for 30 seconds. Afterwards reconnect the battery and the power supply. And Now try to power it back on.

2. Perform a BIOS Default- Shut down the computer completely. Turn the power back on and upon powering up, start tapping on the F10 key repeatedly, If BIOS page loads up, do a BIOS defaults by pressing F9 Key once and then Enter. Now Press F10 again and hit Enter key to Exit saving changes.

Thanks.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.