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dogog
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Message 1 of 6
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Solved!

HP Probook 450 G1 Acting weird!

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HP Probook 450 G1
Microsoft Windows 10 (64-bit)

Hello! After a day or so of leaving my HP Probook 450 G1 (1TB) uncharged, it did not turn on even when plugged in. 

When plugged in it blinks a few times in white, and then does absolutely nothing.

After a minute or so it begins blinking orange every quarter second and does not stop.

I have already tried unplugging, taking out battery, letting it sit uncharged, etc.

It will do the same boot sequence with no battery (blinks a few times in white, never turns on orange light)

Could this be a hard drive issue? A board issue? I just need some help, thanks!

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WAWood
Level 16
Level 16
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Message 3 of 6
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@dogog 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options
--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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dogog
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Message 2 of 6
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No lights turn on or any noises happen when I hit the power button.

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WAWood
Level 16
Level 16
34,049 26,486 3,091 6,658
Message 3 of 6
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@dogog 

To determine the cause with hardware failures, you have to be able run diagnostics. We have no way of accessing your PC from here, so we can not do that for you. You have to do it yourself.

You do this by pressing the Esc key repeatedly when rebooting and then, when the HP Startup Menu appears, selecting Diagnostics (usually F2) and letting it run.

If it is NOT possible to run diagnostics, or if that does not work, then there is NOTHING more you can do by yourself -- and there is NOTHING we can do because we have no way of accessing your PC from here to run diagnostics or repair hardware.

You will need to have the PC physically examined in a service facility by folks that can run their own diagnostics to determine what is wrong with it.

--------------------
If your PC is still under the original one-year HP warranty, or if you have purchased an extended warranty from HP and this is still valid, then having HP do this is an inexpensive option for you. In that case, you should contact HP Customer Support to see about having it repaired or replaced under warranty.

To contact HP Support see the following link to create yourself a case number:

Step 1. Here is the link: https://support.hp.com/us-en/contact-hp
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options
--------------------
If your PC is no longer under warranty, then it will cost you up front to have HP examine your PC. If you want to do that, you will have to contact an HP Repair or Service Center to see if they can examine the PC to determine the cause(s) of the problems, if it can be repaired, and an estimate of the repair costs.

Since you live in the U.S., here is a link to the HP Service Repair Centers:
https://www.service-center-locator.com/hp-hewlett-packard/hp-hewlett-packard-service-center.htm

If that link does not get you a useful page, then use the main HP link:
http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

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jorgemartins
Level 4
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Message 4 of 6
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Hi,

If you want to know where is the problem you need to count the blinks.

Please see this page: https://support.hp.com/us-en/document/c01732674 

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dogog
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Message 5 of 6
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It blinks 2 times very short orange, 1 time very short white, and 9 long white ON THE POWER LED.

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jorgemartins
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Message 6 of 6
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I can't see a match for that blinks!

HP Laptop Error Blink Codes.PNG

Please see;https://www.youtube.com/watch?v=5MNl-_uNOWM&ab_channel=HPSupport 

Chapters:00:00 Introduction00:21 Light locations01:11 Identify lights & error03:25 Identify lights, beeping & errorIn this video, will see how to interpret t...
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