• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎09-26-2021 12:59 PM

HP Recommended
Product: 640 G1
Operating System: Microsoft Windows 10 (64-bit)

Open the lid of the laptop and the power light is on but nothing else is happening.  Take the battery out, press the power button for 30 sec, put it back in and as soon as it goes in the power light goes on (button one the laptop) and the LED on the front power light is white and the battery light flashes amber. If I plug in power it does the same thing.   I have another idetical laptop, changed out the batteries and same thing.  Will not boot and power light will not go off unless you unplug and pull the battery.  

Category:
6 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.