HP Probook 6475b BIOS locked with admin password

costasl · ‎01-04-2020

Hi. I've bought a HP Probook 6475b and the BIOS is locked with admin password. I cant access the BIOS or update it.

Can someone help?

Thanks!

erico · ‎01-04-2020

I would return it and demand my money back, unless the seller can provide the BIOS admin password.

The HP Rules of Participation:were amended on 1 March 2019 in the document at the following link
https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage

Rule 4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

The official response as we were informed is:

Power On / BIOS Password

HP does not capture or retain any BIOS password data, so hp cannot recover your local BIOS Password
HP can remove the Password via a service of the Notebook
You can contact HP Support to set this up. Options vary depending on location and warranty status (Service fee may apply)

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

costasl · ‎01-05-2020

The seller doesn't know the password and the cost for me to return the laptop is very hight.

In the past I had same issue with other HP laptop and from HP support they gave me a file to flash the bios, this has solved the problem (to do that I have send the F1 info and the receipt of the laptop).

Is there a similar procedure now?

erico · ‎01-09-2020

OK.

You will need to contact HP directly once you have registered the notebook online and verified the warranty is active. Only an official HP representative can help you with this.

As I said in my previous post, HP has set in place new policies that I and you must adhere to as members of the Forum. The old policies have changed regarding anything involving security.

Here is some HP Support contact information.

Warranty check

https://support.hp.com/us-en/checkwarranty

I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"

costasl · ‎01-10-2020

Thank you for the answer.

The laptops warranty has ended, it's an old laptop. I will have to live with the locket bios, there is nothing else I could to!

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