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HP Recommended
HP Spectre x360 Convertible Laptop PC 15-eb1043dx
Microsoft Windows 11

During/after the Windows 11 22H2 update my laptop wont boot up. 

Stuck in HP boot loop.

Tried to repair and reinstall windows and the c: drive is not seen.

Ran all HP system tests and all work fine.

No problem with hard drive or any hardware.

Think it may be a driver issue for INTEL optane. Downloaded the drivers and put on Windows 11 USB

Can see them to load in Window install environment. When I try to load the driver nothing happend.

Times out and restarts.

Any more ideas?

 

 

 

6 REPLIES 6
HP Recommended

Hi:

 

What I suggest you do is to make a bootable USB recovery drive using the HP Cloud recovery tool with another PC running W7 64 bit or newer that will install W10, the drivers and the software that should have originally come with the PC.

 

Here is an info link for how to use the utility.  You will also need a 32 GB USB flash drive to create the recovery media with.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

According to the recovery tool's website database, your PC's product number,1M8F0UA#ABA, is supported.

 

Then you can upgrade back to W11.

HP Recommended

Made the recovery USB

Laptop doesn't use it to boot.

Changed boot order in bios.

Still doesn't work.

Must not see it as bootable. On another computer is shows as bootable usb

HP Recommended

Hit F2 during the boot process and it should bring up a menu where you can roll back to as it was before the update was installed.  I had to do this on my Spectre X360-14.  Might not work since you did a repair/reinstall, but it's worth a try.

HP Recommended

In order to boot from the USB flash drive, have the flash drive in a USB port.

 

Turn on or restart the PC.

 

Immediately tap/press the ESC key to get the menu of options.

 

Select the F9 boot options menu and from that select the UEFI USB flash drive and press the enter key.

 

The PC should boot from the flash drive that way.

HP Recommended

Tried to boot that way and all different ways.

Doesn't want to boot from the HP recovery USB.

Did get it to boot from Windows recovery USB. But then it didn't see the hard drive.

Something to do with Intel Optane driver? Maybe?

 

HP Recommended

OK, now that you got it to boot, I recommend you make a plain W11 installation flash drive (2nd option) and clean install W11.

 

Download Windows 11 (microsoft.com)

 

I am surprised that the HP recovery media couldn't find the drive. 

 

One would have figured they would have included the storage controller drivers required for the 11th gen core processors.

 

See this discussion for how to load the drivers when installing W11:

 

Solved: Win 10 install not recognizing the NVME - HP Support Community - 8510047

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