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‎07-06-2024 11:14 AM - edited ‎07-08-2024 03:21 PM

HP Recommended
Product: HP ENVY x360 - 15t-bp100 CTO
Operating System: Microsoft Windows 10 (64-bit)

On 6/8/2024 I called HP Support for assistance as directed by an HP Support rep to call another number for remote assistance.  When I called that number, I was told I needed to purchase the HP Smart Plan and then given another number to call to begin assistance.  After several days of troubleshooting, we finally restored my laptop.  I cannot find any record of that service in my account information.  Can you tell me how to find that information please?  Thank you. 

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