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HP Recommended
HP ENVY x360 - 15t-bp100 CTO
Microsoft Windows 10 (64-bit)

On 6/8/2024 I called HP Support for assistance as directed by an HP Support rep to call another number for remote assistance.  When I called that number, I was told I needed to purchase the HP Smart Plan and then given another number to call to begin assistance.  After several days of troubleshooting, we finally restored my laptop.  I cannot find any record of that service in my account information.  Can you tell me how to find that information please?  Thank you. 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.