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sridharan123456
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HP Spectra x360 not booting up

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HP Spectra 360 13-ae013dx
Microsoft Windows 10 (64-bit)

All of a sudden, Laptop did not boot up.

Boot device not found 

please install operating system on your hard disk.

Hard disk -(3f0)

 

f2 - system diagnostics 

 

Visit: www.hp.com/techcenter/startup for more information

 

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Echo_Lake
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@sridharan123456

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

  • Step 1: Perform a hard reset  (do not skip any troubleshooting steps if you feel steps are repeating) 
  • Step 2: Restore BIOS default settings
  • Step 3: Test the hard drive using HP PC Hardware Diagnostics
  • Step 4: Reseat the hard drive
  • Step 5: Perform an HP System Recovery
  • Click here: https://support.hp.com/in-en/document/c01443463 to complete the troubleshooting steps. 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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sridharan123456
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The Solution did not  Solve

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Echo_Lake
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@sridharan123456

Thank you for posting back.

 

Since you have already tried most of the troubleshooting steps to resolve this issue, I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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