HP Spectre 15 x360 was doing an MS update, crashed now won't detect SSD's

[Presto25]

My boss's daughter was doing a MS Windows update on her 3 year old Spectre 15 x360 and it crashed and won't reboot.  It shows the HP logo and then goes to error screen eventually.    It appears that the Bios won't detect the SSD's now, but running diagnostics shows all is well with SSD's .  The system can't go into recovery mode because it doesn't detect the drives.  I booted to a dvd iso and loaded up the windows 11 recovery but it also won't detect a drive to install or repair.  Stuck on this one!  Any direction would be appreciated.   

[sandytechy20]

@Presto25 

Welcome to the HP support community.

I understand that you are getting no boot issues on your notebook, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[Presto25 · Accepted solution]

Unfortunately, your solutions did not solve the problem.   What I did discover is that somehow during the MS update, it must have created a partition on the HD (so essentially bios saw 2 drives) and OPTANE can only handle one drive.  After disabling the OPTANE (in bios,  can't remember how I did it exactly 😞   It then booted up normal.   It was a struggle to discover what had happened.