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‎09-15-2017 08:44 AM

HP Recommended
Product: HP Spectre
Operating System: Microsoft Windows 10 (64-bit)
HP Spectre, 2weeks old, locking up with dark screen after login in screen. Only thing I can get to is task manager. Can't wait to know how to fix this! Frustrating!
1 ACCEPTED SOLUTION

Accepted Solutions

‎09-15-2017 02:19 PM

HP Recommended

I have been spreading the love with a fix for this.

 

On my Spectre x360 I had to wait 10 minutes for the desktop to come up. My fix I got from HP Chat Support is once you are in windows with the desktop type msconfig in the search and open it. Under the services tab disable App Readiness.

 

The issue came in with a recent Windows 10 update.

 

Hope this solves it for you.

I am a meat popsicle.

View solution in original post

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5 REPLIES 5

‎09-15-2017 09:00 AM

HP Recommended
I have the same problem. Did you get it fixed?
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‎09-15-2017 02:19 PM

HP Recommended

I have been spreading the love with a fix for this.

 

On my Spectre x360 I had to wait 10 minutes for the desktop to come up. My fix I got from HP Chat Support is once you are in windows with the desktop type msconfig in the search and open it. Under the services tab disable App Readiness.

 

The issue came in with a recent Windows 10 update.

 

Hope this solves it for you.

I am a meat popsicle.
Was this reply helpful? Yes No

‎09-15-2017 06:12 PM

HP Recommended

 

Thank you for the reply.  I disabled App Readiness and it appears to be ok now.  Thanks to the one who posted this and spent the time to chat and then let me know.  I really appreciate it!

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‎09-18-2017 12:19 PM

HP Recommended

@CherylG Posted that HP has a update to fix the issue.  Find the update here http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe .

I am a meat popsicle.
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‎09-18-2017 02:09 PM

HP Recommended
This worked! Thanks!
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