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‎10-19-2022 03:01 PM

HP Recommended
Product: HP Spectre x360 - 13-4005dx (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

When I turned on my laptop it indicated low battery (20%) I powered down and plugged it into power. It will not turn on. No power light, no sound, black screen.

Category:
1 REPLY 1

‎10-30-2022 12:36 PM

HP Recommended

Hi @THandley,
Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

 

I see that your HP notebook does not power on.


Please follow the steps listed below to perform a hard reset on the unit.
1> Turn off the laptop, disconnect the power adapter.
2> Press and hold the F6 and power button for 20 seconds.
3> Then connect the power cable back and try turning on the laptop.
You may also refer to this document.

 

Let me know if this helps.
Take care and have a nice day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

Rainbow23 - HP Support.
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