HP Spectre X360 with NVIDIA GPU purchased in late 2020. During video calls will sudddenly shut off without fans ever turning on. PC is hot to the touch. I have it running in cool mode and propped up off desk for better airflow. Sometimes when it is in hibernate mode at night the fans will start running on high.
I can't get through to HP support (product is still under warranty). On the support website I click "contact HP" and it asks me to select my device. I select my laptop and it just loops me back to the main support page. Very frustrating.
Hi@cklarson2, Welcome to the HP Support Community!
As I understand you Overheating and hot to touch.
No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution:
Did you know that the fan is system-managed and cannot be changed manually?
Does the computer shut down due to overheating?
Have you recently made any changes to the computer before the issue started?
Have you tried to update the drivers and the Bios?
If you didn't, I'm afraid that's how the HP device is designed, making changes to fan speed may cause overclocking or over-throttling causing hardware malfunctions within the device and hence is not recommended or supported by HP.
If your device is overheating, please remember the below information:
NOTE: Generally, when temperatures inside the case rise above 35 degrees Celsius (95 degrees Fahrenheit), the risk of damaging important internal components increases greatly.
Also, to avoid CPU damage, we do not recommend throttling or overclocking the CPU, I recommend you refrain from using high-performance games on this laptop as it's not built for the same.
I would suggest you refer to the support documents as this will help you in resolving the issue.
Let's start off by updating the Bios, Chipset, and graphics card drivers on your PC from our HP support website, using this link.
Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.
Refer to this link to know how to use HP support assistant.
thanks for the response. It has been an issue since the PC shipped to me and it would shutdown due to overheating (sometimes the fans wouldn't even come on). That said I was able to find a Customer Service telephone number for HP and get through a real person. About 2 hours of driver and BIOS updates later the issue seems to be better. So while this post below didn't explicitly solve my issue, HP was able to resolve once I was able to track down a customer service phone number.
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