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‎05-31-2020 10:40 AM

HP Recommended
Product: HP Spectre x360 - 13t-ac000 CTO
Operating System: Microsoft Windows 10 (64-bit)

Windows 10 has crashed on my HP Spectre 4 times since the last 2 Windows updates were installed on 5/13. The first crash froze the computer and required a power down by holding the power button. The next three crashes gave a flashing message about "Your computer ran into a problem and needs to reboot". The computer rebooted without problem, except for work that was lost. I uninstalled the updates on 5/27 and got no crashes since. Windows reinstalled KB4556799 on 5/29. Windows reinstalled KB4552931 on 5/31. Windows has crashed twice again within 4 hours of restarting after reinstallation of KB4552931. I uninstalled them again and have turned off Windows update for 7 days.

1 REPLY 1

‎06-08-2020 10:40 PM

HP Recommended

I postponed Windows updates for a week. Windows reinstalled KB4552931 and KB4556799 yesterday and my machine crashed and rebooted today. Is HP aware of this problem? I will try to turn off all Windows updates forever, until this is resolved.

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