HP Spectre not charging or powering on

[JonM82]

Another Spectre that won't turn on or charge... I've tried all the support suggestions in the other threads, and nothing has worked.

[Riddle_Decipher]

@JonM82 Welcome to HP Forums Community!

Could you tell us what you mean by all the suggestions in the other threads? Please elaborate.
(So that we don't end up repeating any of those steps and hit the nail on its head)

Meanwhile, since I'm not sure what you've done so far, please try with an alternate power cord/adapter or another wall outlet to check if that works,

Also, click here for steps to perform a battery calibration and test, followed by the test on the AC Adapter by clicking here.

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

[JonM82]

The other threads have the stand responses, which I've already done:

- I've tried 3 different power supplies, in three different buildings.

- I've done the hard reset/battery reset

- I've held down Windows + B for 30 seconds, then tried.

- I can't do any testing within Windows, because I cannot turn on the computer. It does absolutely nothing.

[Riddle_Decipher · Accepted solution]

@JonM82 If you've already checked with more than 1 alternate power adapter and another wall outlet, this seems to be an issue with the charging port or the battery of the device, and I suggest you talk to HP support and discuss your options:

follow the below steps to get started:

1) Click on this link - www.hp.com/contacthp/

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, is yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

[JonM82]

Well, contacted customer service and they had me go through the standard troubleshooting again. Then opened a case and are sending me packing materials to ship back for repair.

[Riddle_Decipher]

@JonM82 That's awesome, I'm glad they've begun the process of repairing the device, soon everything should be back up and running.

If you need anything else, feel free to tag me or write back to us any time.

[SantiagoNAV]

This is happening to every HP Spectre.

They should make a recall for these models.

Out of warranty they are asking to customer to paying for a new motherboard.

Unacceptable