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Spectre 13t
Microsoft Windows 10 (64-bit)

I got an update to update my BIOS. I followed the prompts and let it run. The screen went black and the power light remained on.  I could hear the computer running, but I couldn't get the screen back on.  I tried hard reset and nothing works. I let the computer sit and cool down and tried turning it back on to no avail.

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HP Recommended

Hi @lkcreekmur

 

Thank you for posting in the HP Support forum.

 

General recommendation I provide to users/customers is NOT to upgrade BIOS/UEFI unless they experience any kind of specific BIOS/UEFI issue. Updating just for updaing and just for using the latest verson is not solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues. Additionally, upgrading the BIOS (for any vendor) poses more risks because BIOS recovery is not that easy as compared to typical software updates IF something goes wrong.

 

Same applies for Windows Updates, OS update, drivers updates, etc - upgrade/update IF you have issues which you know are fixed in the newer version or for some severe security issues. Otherwise, keep the existing version as long as possible.

 

Here's an additional opinion on this matter >> https://www.howtogeek.com/136881/htg-explains-do-you-need-to-update-your-computers-bios/

 

 

** Your should attempt BIOS recovery now. HP has created instructions for such issues/situations and here it is >> https://support.hp.com/us-en/document/c02693833

Follow the steps one by one and carefully. Once you manage to boot your computer, stop.

 

 

Let me know how it goes.

 


@lkcreekmurwrote:

I got an update to update my BIOS. I followed the prompts and let it run. The screen went black and the power light remained on.  I could hear the computer running, but I couldn't get the screen back on.  I tried hard reset and nothing works. I let the computer sit and cool down and tried turning it back on to no avail.


 

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