cancel
Showing results for 
Search instead for 
Did you mean: 
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
sjames143
New member
1 0 0 0
Message 1 of 3
141
Flag Post

HP Spectre x2 will not power on

HP Recommended
HP Spectre x2 12-a008nr
Microsoft Windows 10 (64-bit)

The unit suddenly would not turn on. 

I have pushed the power button for over a minute without anything happening.

I have changed the ports where I plug in the power adapter and the light by the power adapter will not come on.

I have completely disconnected the power adapter and then reassembled it and still the charging light will not come on.

I have used another power adapter that works on another unit like mine, still not charging light. I plugged my power adapter into the other unit and it charges that unit.

There is not a detachable battery,

 

What else can I do?

2 REPLIES 2
praveenbv
HP Support Agent
HP Support Agent
6,875 6,873 299 364
Message 2 of 3
Flag Post
HP Recommended

Hi@sjames143,

 

We reviewed your post and I understand that the  No power.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the below steps and check if it helps

 

 

Do you see a light at the place where the charger connects to the laptop? If yes then it indicates that the charger is all fine.

 

I recommend you to perform the following steps to isolate the issue and arrive at a fix: 

  • Remove the battery out. If the battery is integrated and does not have a latch to release it then leave the battery inside the laptop.
  • Disconnected AC adapter from the laptop.
  • Press and hold the power button for 15 seconds.
  • Reconnect the battery and plug the AC adapter.

F6 + Power Button

  • CMOS Rest ( combination of windows button and letter 'V' then push the power button ones and release the windows and letter 'V' after 5sec

 

 

If the laptop does not power on then please continue with the below steps:

  • Disconnect the charger and remove the battery out.
  • Connect only the battery and check if the laptop powers on.
  • Likewise, remove the battery out (if removal battery ) and connect only the charger and check if that helps.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

Was this reply helpful? Yes No
praveenbv
HP Support Agent
HP Support Agent
6,875 6,873 299 364
Message 3 of 3
Flag Post
HP Recommended

Greetings! 

  

This message is from the HP Support team, 

  

Just needed to know if all your queries were resolved? 

  

If not, I could help you get there. 

  

If you would like to thank us for our efforts to help you, go to the public post & give us a virtual high-five by clicking the "Thumbs Up" icon below, followed by clicking on the "Accept as solution" on my public post. 

  

Have a great day ahead! 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation