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‎07-26-2023 06:52 PM

HP Recommended
Product: HP Spectre x360 - 13-aw0059tu
Operating System: Microsoft Windows 11

Hello,

My Spectre x360 Laptop shuts down randomly especially after the fans seem to be running at maximum when I am working.

 

I have performed the UEFI component tests. This also happens when I test the memory and when I test the fan (thermal test). Every other component test passes.

 

It is obviously a overheating issue as when the laptop boots again, I get the message that the system had over heated and it has been put into sleep or hibernation. I have cleaned the fans and the inside, but sadly no use. I have got the HP assistant to update all drivers, etc. Nothing has helped.

 

Can someone please help.

 

Thanks.

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