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‎09-12-2022 09:15 AM

HP Recommended
Product: HP Spectre x360 - 15-df1033dx
Operating System: Microsoft Windows 10 (64-bit)

Yesterday I was changing some settings in my iDrive backup interface when the computer froze – no mouse movement, not able to use Ctrl-Alt-Delete, etc.  I waited about 20 minutes before pressing the power button for a hard shutdown.

After a few minutes, I started the computer but got nothing but a black screen. The keyboard backlights lit, but nothing else happened.  After a short while the black screen appeared with:

  • Boot Device Not Found
  • Please Install an operating system on your hard disk
  • Hard disk - (3F0)
  • F2 System Diagnostics

Most of the tests passed with the exception of

  • Storage Test:
    • No Storage Installed
  • Hard Drive Check:
    • Quick Check Passed
    • Long DST NOT AVAILABLE

I was able to boot into a recovery USB but did not want to restore back to factory if there were other options I could try. I also tried removing the internal battery, holding the power down 30 seconds but after reconnecting the battery, no joy.
Now when I try to start, the keyboard backlights no longer come on and it takes a lot longer for the diagnostic screen to appear.

I would really appreciate any advice since this is my workhorse machine and I need it back desperately.

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