HP Spectre x360 Convertible 15- Shuts Down and Reboots randomly..

[VaEarlyBird]

Highly disappointed in this laptop.  It routinely since the day I brought it home randomly and frequently shuts down and then reboots.  Small font letters (looks BIOS) code running and then it reboots and all my work is lost.   HP worked on it remotely and still happens.  Not sure my warranty is worth anything...

Ready to throw it out.  Any help would be appreciated.

[praveen196]

@VaEarlyBird Welcome to HP Community!

I understand that the HP Spectre x360 Convertible 15- Shuts Down and Reboots randomly.

Do not worry. I will try to fix the issue.

Please capture the error code or message on the blue or black screen if it appeared before the computer turned off automatically, I would request you to follow the below steps to capture and reply back with the error message/code to identify the issue and find a permanent fix: 

• In Windows, search for and open View advanced system settings. 

• In the Advanced tab, under Startup and Recovery, click Settings. 

• Under System Failure, remove the check mark next to automatically restart, and then click OK. 

• Restart the computer to apply the change. 

• The computer no longer restarts automatically when a blue screen error occurs. 

For more details: click here 

 However, if the computer shuts down and the lights on both the power button and the charger port turns off, 

you may need to try with an alternate power adapter and reseat the battery before you try using it again 

And if the issue persists, please Contact HP as this could be a hardware failure. 

Please reply back with the error code as the issue is code specific and it would be rather easier to provide an accurate solution using the same. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!