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Locked

‎01-03-2024 08:37 AM

HP Recommended
Product: HP Spectre x360 - 15-df0322ng
Operating System: Microsoft Windows 10 (64-bit)

Hi,

yesterday I closed my Convertible with low battery and as I wanted to plug it in and start again, nothing happens. The LED at the power inlet is always off, just the power button LED flashes if it is pressed or laptop is plugged in. Laptop does not start anymore.

I tried to charge over night with my 130W-power-charger, but it did not help. Also Hard-Reset (pressing 15 seconds power button while unplugged helps not). Today I tried to charge with a 67W-USB-C-Charger, which had also no effect (no charging light).

What can I do else? How I can reach my data?

Thank you!

 

Best regards

 

Flo

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