HP Spectre x360 Convertible hard drive not found

[jcross62]

After replacing the battery  in my Spectre x360  I now receive "boot device not found, please install an operating system, Hard disk - (3FO)".  The laptop of a 2017 model (13-ac0xx)

Here is what I have done so far to trouble shoot:

- Rest BIOS to defaults

- Re-seat the SSD hard drive

- Check all cable connections on system board

- Tried replacing hard drive.  Still receive same message on bootup

- Ran hard drive check in hardware diagnostics.  Says hard drive is not found (on both old hard drive and replacement drive)

- Tried booting from Windows 10 bootup disk.  Hard drive is not found by Windows.

I suspect something is wrong with the system board but wanted to see if there are other things to try before.

Thanks!

[banhien]

@jcross62 

Please use the following Guide to fix

           https://support.hp.com/us-en/document/ish_3053911-2842957-16

Regards.

[jcross62]

Thank you for your quick response.  The only thing I haven't tried  in that document is to update the BIOS.  However this particular PC has a very limited menu when pressing the F2 key.  After "Version 1.18.0.0 - BIOS" the options are:

- Memory Test

- Hard drive check

- Language 

- Exit.

There is not an option for firmware maintenance or any type of BIOS upgrade. 

Obviously without an operating system I can't update the BIOS by double clicking the BIOS file.