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11-11-2021 03:49 PM
Product: HP Spectre x360
Operating System: Microsoft Windows 10 (64-bit)
My Spectre x360 crashes without warning. Sometimes it happens when I have multiple browsers open or when I try to run Photoshop/Adobe Creative Suite; other times it happens seemingly for no reason at all. My computer freezes, then I'm presented with the "blue screen of death" that says my computer rain into a problem, and then it reboots. Whether or not I'm running multiple browser windows or a big application like Adobe, this very new and supposedly state-of-the-art laptop should be able to handle it. It shouldn't be crashing and rebooting like this.
This is the 2nd x360 I've had. My first one had a similar issue, and then one day completely went black with no warning. It turned on and charge, but the screen wouldn't display anything, it was just black with a dim backlight. Luckily there was a week left on the warranty, so HP replaced the laptop with a new one. I was told it was an issue with the motherboard. But now this newer one seems to have similar issues to the first, and I can't afford to have it completely crap out on me again.
I take excellent care of these laptops. I turn them off when I'm not using; clean them regularly; and barely take them out of my office. Please advise!! I think unfortunately I'll have to stop using HP products once this laptop dies, which I fear will be before its time.
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