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cdthoms
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Message 1 of 4
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HP Spectre x360 Randomly Shuts Down without Warning

HP Recommended
Spectre x360 15-ch011dx
Microsoft Windows 10 (32-bit)

I've got a 15" HP Spectre x360 laptop. It's now 16 months old, so past the warranty. At the 13 month mark, the computer shut down without warning and then would not restart. I plug in the power and see the LED light on. When I press the power button, the LED light for the power button comes on and I hear the fans start, but the screen remains black and all activity ceases after about 2 seconds. Initially when I had this problem, I took it to an authorized service center. They were going to try to save all my data and re-install windows, only when they tried the computer, about a week after the initial problem it booted up completely fine. The computer worked totally fine for about a week after that and then the same problem happened again. I took it back to the shop, this time after a month, due to scheduling constraints, and again they go to re-install and it works fine again. This pattern has continued until now.

 

The computer randomly shuts down. I try booting it once a day after the initial shut down and it usually takes a week before it will start up again, then it will work for a week or two and then shut down without warning again. This does not seem like normal behavior even out of warranty. What are my options for a fix?

3 REPLIES 3
KrazyToad
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Message 2 of 4
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@cdthoms

 

I have gone through your Post and I understand your concerns

 

I suggest you run an Extensive system Test to confirm the Hardware Functionality

 

- Shut down the Notebook completely
- Turn it back on, then tap the Esc key repeatedly until the Startup menu screen is displayed.
- Press F2 to select System Diagnostics.
- Click System Tests, then click Extensive Test.

 

Keep me posted

 

 

KrazyToad
I Am An HP Employee

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cdthoms
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Message 3 of 4
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I can't even get to the point where the Startup menu is displayed. I press the power button and the light comes on for about 2 seconds and then everything completely shuts down. In the past, if I don't turn on the computer for a few weeks it will eventually start up again. It's been about two weeks now and I've tried again and it still will not boot up.

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KrazyToad
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@cdthoms

 

Thanks for keeping me posted

 

At this point I suggest you contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

KrazyToad
I Am An HP Employee

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