HP Spectre x360 charging but not turning on?

[Mattwd1]

A couple of days ago, my one year old 15 inch HP Spectre x360 didn't respond when I tried to turn it on. It was plugged in and charging overnight and the light next to the charging port was on, indicating that it was charging, but it did not turn on when I pressed the power button. I don't believe that the computer fell or that there was any water damage; the problem seems to be out of the blue. Has anyone had a similar problem/does anyone have any suggestions?

[Jeet_singh]

@Mattwd1,

Thank you for posting your query on HP Support Community,

Let's start off by performing a Hard reset on the notebook: 

Before power resetting your computer, do the following:

1. Disconnect or remove all peripheral devices. Start up the laptop and test the computer by itself, and then reconnect one peripheral device at a time.

2. Turn over the computer and look for a battery compartment door.

   • If there is a battery compartment, use the steps in Reset a laptop with a removable battery.

   • If there is no battery compartment, use the steps in Reset a laptop with a sealed or non-removable battery.

For more details, please refer to this support document for - HP Notebook PCs - Computer Does Not Start (Windows 10)

Alternatively, you may follow this link - HP Notebook PCs - Computer Does Not Start and Emits an LED or Beep Code

If you have followed the steps suggested and still having the same issue. I would personally suggest this could be a possible hardware failure. I would recommend you contact our HP support team for further assistance.

HP support team can be reached on www.hp.com/contacthp

Let me know how it goes!

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