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ualdriver1
Level 1
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HP Spectre x360 intermittently won't boot when I press the power button

HP Recommended
HP Spectre x360 14t-ea000
Microsoft Windows 10 (64-bit)

Hello-

HP Spectre X360 Convertible 145-ea000

Windows 10

I just got this laptop brand new about a month ago, replacing an older HP Spectre X360.  

With this new Spectre I'm having problems getting the computer to boot up when I press the power button and/or open the laptop lid.  I have the Windows settings set up to put my computer into hibernation when I close the lid (plugged in or on battery), for example, but when I open the lid the computer doesn't come out of hibernation.  I try pressing the power button multiple times of course pausing to wait for a computer response (short press first, long presses, etc.) and nothing usually happens.  

I've tried changing the settings with lid closure, changing it to putting the computer to sleep, shutting down the computer, etc., but no matter what I do, when I open the lid nothing happens, forcing me to revert to power button usage.  And when I press that power button, intermittently, nothing happens either.  I have no idea if this is a hardware issue (bad power button) or a lid position sensing issue (computer not coming out of hibernation or sleep because it's not sensing the lid opening) or a software issue (Windows 10 not coming out of sleep/hibernation as it should when I open t open the lid).

Any help appreciated. It's frustrating spending 3-5 minutes every time I want to turn the computer back on playing with the power button in order to get this thing to boot up.  

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itsmyname
Level 8
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HP Recommended

@ualdriver1 -- I just got this laptop brand new about a month ago

 

Any new HP computer comes with a 30-day free telephone support.

 

Beyond that time, you have a one-year HP Warranty -- HP will repair/replace your computer, at their cost.

 

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