HP Spectre x360 randomly locking up once per day

[boilers86]

As of a week or so ago, I started having an issue where my laptop will randomly lock up.  Keyboard and mouse freeze and the only way to fix is a hard restart.

I have tried running the Quick and Extended tests during startup, but both have passed with no issues. 

This issue will happen once per day, and it seems random. I might just be reading an email, watching a video, or typing a document.  Obviously, this is extremely frustrating, and I'm dreading the day when this happens while I'm on a video conference with a client. 

[DavidSMP]

Hi @boilers86,

Good Day.  Thank you for posting your query in the HP community.  I read the post regarding random freezes of your computer. I will be delighted to assist you here.

Superb description and commendable diagnosis of the issue before posting. Kudos to you for that. 🙂

For better clarity and to assist you better I would require more information regarding this:

• Did this happen after a recent power outage or surge?
• Did you update the bios?

Please let me know the complete model# of the computer to assist you better.

For now, try these steps:

• please update the bios and chipset drivers from this link: http://hp.care/2syreDe  select the country and follow the on-screen instructions to complete it.
•  
• Also, make sure that you run HP support assistant to update all the other drivers and run Windows updates as well.
• This should do the trick for you.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, Going by your technical expertise and competence I am sure you will be able to perform these steps without breaking a sweat.

Hope this helps. Let me know how it goes. To simply say thanks, please click the"Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[boilers86]

My BIOS and other drivers are all up to date, all updates have also been made using HPSA.  This doesn't seem to help the issue as I just had another lock up today.

I don't think any power outages or surges caused the issue.  The laptop has only been plugged into surge protectors if it's not running on battery power.

[DavidSMP · Accepted solution]

Hi @boilers86,

I read the post. thanks for the response. 

Please try these steps:

. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.

Then check if the issue gets fixed.

Also, make sure that you delete all existing power plans and set the power plan on High performance. Follow this http://hp.care/2rUUbXBdocument for managing power options.

Hope this helps. Let me know how it goes. To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed week ahead. 🙂

Cheers!

[boilers86]

I have made these changes.  I'll wait to see if this fixes the issue and will report back.

[DavidSMP]

Hi @boilers86,

I reviewed the post. Thanks for trying the steps. You've displayed commendable technical competence, immense patience, and great resilience to try and get the issue resolved. Thanks for staying patient. Kudos to you for a job well done so far. 🙂 Please give me some good news that is music to your ears and mine. I will keep my fingers crossed.

It has been great working with you and an absolute honor to share this platform with you. Trust me I've done everything here that I can to assist you in the best possible manner by keeping your best interest in mind. 

If the steps help, then to simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care and have a blessed year ahead and stay healthy. 🙂

Cheers!

[markcrobinson]

I solved this problem by going into the device manager and disabling the two entries under batteries

"Microsoft AC Adapter"

and

"Microsoft ACPI-"

No more freezes, unfortunately, also no batter charge indicator.

Hope an update solves this soom.

Any suggestions as to how to get my battery indicator?

On further troubleshooting, disabling

Microsoft ACPI-Compliant Control Battery Method

Solves the random freeze problem. Unfortunately, it also disables the battery charge indicator.

[MNK78]

For what its worth, this is what I did to fix mine (and also retain the battery indicator):

Go to Device Manager/Wireless adaptor: Update driver (let windows find it on the internet; don't browse locally)

Then go to Power Management options/Advanced options, the HP recommended plan would be the default one; scroll down to wirelss adaptor and select 'max performance' for the battery mode (the power plug in mode should already be set to max performance).

Then apply changes and reboot.

My brand new HP Spectre X360 i7 8th gen used to randomly freeze until I did this and now a lot more fluid (and no freezes so far!)

[markcrobinson]

I wanted to add this to the existing thread of the same name, but replies seem to be shut off.

The accepted solution appears to need to inclue setting for Maximum Performance.

This is entirely unaccacceptable! I need the battery-friendly mode -- part of the reason I bought this machine.

Can we FIX the problem, rather than a band-aid work around?

Accepted Solution:

per: 

https://h30434.www3.hp.com/t5/Notebook-Boot-and-Lockup/HP-Spectre-x360-randomly-locking-up-once-per-...

. Open Device Manager. (Win Key+R > type devmgmt.msc > OK)
2. Expand the Network adapters.
3. Right click on the Ethernet/Wireless Adapter and click Properties.
4. Click the Power Management tab.
5. Remove the check mark beside Allow the computer to turn off this device to save power.
6. Click OK.

Then check if the issue gets fixed.

Also, make sure that you delete all existing power plans and set the power plan on High performance.

Alternate Solution that works for me:

in device manager disable 

Microsoft ACPI-Compliant Control Battery Method

Solves the random freeze problem. Unfortunately, it also disables the battery charge indicator.