• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Locked

‎03-01-2019 09:49 AM

HP Recommended
Product: HP STREAM 11 PRO

HELLO NEED HELP WITH UNLOCKING AN HP STREAM PRO 11, UPONG STARTUP I GET PROMPTED TO ENTER PASSWORD, AFTER 3 ATTEMPS IT, SYSTEM DISABLES AND GIVE ME A NUMBER [76785085].  

 

I HAVE TRIED:

 

REMOVING THE BATTERY, PRESSING POWER BUTTON FOR AT LEAST A MINUTE OR MORE AND START UP WITHOUT BATTERY CONNECTED. BUT STILL SAME ISSUE.  APPRECIATE SOME HELP WITH THIS.

TY,

 

KANIBLSANTS

1 ACCEPTED SOLUTION

Accepted Solutions

‎03-01-2019 10:04 AM

HP Recommended

Welcome to the HP Support Community   @kaniblsants 

 

HP does not capture or retain any BIOS password data, so HP cannot recover your local BIOS Password.

 

HP can remove the Password via a service of the Notebook.

 

You can contact HP Support to set this up.

 

Contact HP Worldwide:  https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Options vary depending on location and warranty status (Service fee may apply)

 

GOOD LUCK,

 

REO

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎03-01-2019 10:04 AM

HP Recommended

Welcome to the HP Support Community   @kaniblsants 

 

HP does not capture or retain any BIOS password data, so HP cannot recover your local BIOS Password.

 

HP can remove the Password via a service of the Notebook.

 

You can contact HP Support to set this up.

 

Contact HP Worldwide:  https://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

Options vary depending on location and warranty status (Service fee may apply)

 

GOOD LUCK,

 

REO

Was this reply helpful? Yes No

‎03-01-2019 10:07 AM

HP Recommended

ok not a problem.

 

thank you!

Was this reply helpful? Yes No

‎03-01-2019 10:18 AM

HP Recommended

Your very welcome @kaniblsants 

 

REO

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.