HP Stream 11 will not boot

[WB_in_MD]

Thank you for the reply, CherylG.

From reading the thread, you can see that I changed the boot order to get it to boot from the USB drive - it will begin to load (you can see the Windows 10 "circling dots", then the comannd prompt window will flash, then a blank BSOD. Plus, it will boot ubuntu from a USB drive with no problem.

[WB_in_MD]

7-25-18 update:

Nothing seemed to work, so it came down to the nuclear option: wipe and fresh install.

1) wiped with DBAN.

2) installed Windows 8.1 from USB. 

Now , Device Manager shows no drivers and I can't use the Stream to get to the internet to get/update the drivers. When I previously went to the HP site, it asked for the model number of the Stream 11, and it says no updated drivers are available. I'm not looking for "updated" drivers, I need the "current" drivers.  How can I get them and install them on a machine that has none?

Patiently waiting for much needed help, 

WB_in_MD

[CherylG]

Odd that you could boot and install Windows 8.1 but not Windows 10.

I get a drivers page fully populated. If you are using a machine running something other than Windows 8.1 the site may be auto-detecting the OS.

https://support.hp.com/us-en/drivers/selfservice/hp-stream-11-d000-notebook-pc/7372144/model/7538969

[WB_in_MD]

Hi, Cheryl_G:

Thanks again.  I went to the link on a Dell running Windows 7: this is what I saw in 2 snips of the screen:

This is most of the top of the page . . .. . . and this is most of the next portion of the pagge.

(Sorry about the misspelling!)

When you say you get a page that is fully populated, do mean a list of the drivers and the divices they control? Are there links for each of the drivers? If so, can you somehow send me the list with the respective links?

[CherylG]

@WB_in_MD

Yes, it is all of the drivers. Give me a few minutes to collect direct download links and I will post them here.

How did you finally get the Stream to boot from Windows 8.1 USB when it wouldn't boot from the Windows 10 usb?

[CherylG]

I will just post what I think you need to get internet working and the screen bearable Then you can visit the drivers page using the Stream to finish up.

Intel Chipset:

https://ftp.hp.com/pub/softpaq/sp69001-69500/sp69095.exe

Realtek wireless:

https://ftp.hp.com/pub/softpaq/sp69501-70000/sp69888.exe

Intel Graphics:

https://ftp.hp.com/pub/softpaq/sp69001-69500/sp69100.exe

[WB_in_MD]

At first, it would not boot from either Win 10 nor Win 8.1 - it wasn't until I wiped the on board storage (the so-called "C:\ drive") that it fully booted from the USB Win 8.1.  (Note:  I kinda messed things up. During disabling Secure Boot, enabling Legacy Boot, and changing the boot order in the BIOS, I somehow accidently erased/deleted the UEFI and with it went the HP PC Hardware Diagnostics. Any thoughts on somehow getting all that back?

[CherylG]

Were you able to download the drivers posted above?

Hardware Diagnostics:

http://www8.hp.com/us/en/campaigns/hpsupportassistant/pc-diags.html

[WB_in_MD]

CherylG:

Thank you for the links to those specific drivers!  Using anothe PC, I was able to download them to a USB and install them on the Stream. I was then able to access the internet via wifi (I didn't realize the Stream had no ethernet/RJ-45 until I started to go plug it directly to my router!)

After the fresh install of Windows 8.1, the clickpad was not not working (a wired and a wireless mouse does work, however), even after downloading the only clickpad driver, it still does not work.  I then downloaded the HP PC Hardware Diagnostics - thank you, again!  I installed it and ran a Fast Test: all passed.  Then I ran a component test on the mouse/touchpad - it works during the the test.  I checked the Device Manager and it does not show the Synaptic Clickpad or Touchpad on any proprietary device; it does show several (4) generic HID-compliant mice (could this be because I tried downloading and installing the proper driver several times?)  It also shows nine (9) other 'Unknown devices". Well, I don't know what they are, either!  Any thoughts as to why it does not show and what's going on? Here's a picture of the questionable portions of the Device Manager:

[CherylG]

Did you install the drivers under Chipset? Audio? Card Reader?