HP Stream 11 will not boot

[WB_in_MD · Accepted solution]

Hi, CherylG:

PROBLEM SOLVED!!!

I had installed th "Intel Chipset Installation Utility & Driver", but I missed the fact that there were other drivers listed under it. I added them in, one by one and did a restart between each driver. After installing "Intel Serial IO Driver Without Connected Standby Support", THE CLICKPAD WORKED!!!  I did a follow-up check in Device Manager and look at what I saw:

The Synaptics HID TouchPad is there and there is only one (1) "Unknown device".  I have no idea what it is or what could be missing, but as of right now, I don't care what it is!  The major components are working and the Stream is no longer a paper weight! 🙂

Kudos to you for being knowledgeable, patient and persistent as you walked me through the problem: you get multiple thumbs up and multiple "Accept as Solution"s to the problem.  Since this was a complicated problem with multiple solutions, I'll edit the initial query with an update directing all to READ THE ENTIRE THREAD before trying any fix.

You're the best!!!

WB_in_MD

[GCJ76]

Same issue HP Stream -11y010nr.  Hardware checks out OK.  Reset attempt causes error. Created new USB drive boot for W10 install, starts to load and then asks where to save and says not enough memory in defauly partion default and wont allow other partitions to be used.  What now?

[dansmail26]

Can anyone help me out, I have a Stream 11 and I just get a black screen (and the power led lit next to the charging port).  Just came back from a long western trip and I really want the pictures that are on the computer, any ideas??   DESPERATE!!!